CallPoint powered by TELUS is a multilingual contact center and BPO provider, delivering high quality services since 2004. The company has got 1,200 positions across 4 delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania).

CallPoint is currently providing BPO services in +30 languages, primarily in English, German, French, Italian and Spanish. CallPoint is ISO 9001:2008, ISO 27001:2005 certified and a PCI DSS compliant service provider. The Group delivery centers are highly secured, all based in A-class business parks and equipped with the latest contact center technologies.

CallPoint is part of TELUS International (15,000 employees in 12 countries), the global arm of TELUS Corporation – the second largest telecommunications service provider in Canada with over $10 billion of annual revenue and more than 13 million customer connections.

We need you as our:

MERCHANT HELP DESK SUPPORT WITH GERMAN AND SLOVAK

Your role:
The Help desk is responsible for merchant support of an international full-service provider for electronic payments and billing
• Respond and handle incoming requests from merchants via phone and e-mail
• Advise users on appropriate action
• Offer guidance on services
• Follow standard and secure procedures
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Keep up to date with system information, changes and updates

If you:
• Are long-term oriented
• Are fluent or native in Slovak and German
• Are fluent in English
• Are a dynamic and assertive person
• Are a self-motivated, ambitious and target-driven

What we offer:
• Exciting work in an international and fast growing company
• Young and responsible team of professionals with international experience
• Excellent career development opportunities
• Programs oriented to promote a work-life balance
• Constant extensive trainings
• Challenging work in an young and dynamic team
• Regular teambuilding events
• Attractive remuneration with results driven incentives

If interested in this position send your CV and Cover letter to our HR Team

Please quote the Reference number for this position - CP.BG-HDSDE/SL
Thank you!