CallPoint New Europe is a leading multilingual contact center and business process outsourcing provider in Eastern Europe. The Company has 1,200 positions across four state-of-the-art delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest and Craiova (Romania) – all located in the city centers.
You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made our company successful. We need you as our:

CALL CENTER AGENT WITH TURKISH and ENGLISH

Responsibilities:
• Professionally handle incoming queries by customers via phone and email
• Provide accurate, up to date information to the clients’ requests
• The primary point of contact by thoroughly and efficiently gather customer information and fulfill customer needs
• Greet customers in a courteous, friendly, and professional manner using trained procedures that have been agreed upon
• Participate in activities designed to improve customer satisfaction

If you:

• Are fluent or native in Turkish and English
• Are friendly, vivacious personality with demonstrated experience owning customer issues
• Are a self-motivated, target driven and outgoing person
• Previous client relations experience will be considered as a plus

What we offer:

• Attractive remuneration with results driven incentives
• Exciting work with flexible working shifts in an international and fast growing company
• Excellent career development opportunities
• Programs oriented to promote a work-life balance
• Constant extensive trainings
• Challenging work in an young and dynamic team
• Regular teambuilding events

If interested in this position, fill in our Application form at http://www.callpoint-group.com or send your CV and Cover letter to our HR Team to jobs.bg@callpoint-group.com
Please quote the Reference number for this position - CP.BG-SCC.
Thank you!